Terms & Conditions

No-one likes small print and we're no different, so we've tried to keep our Ts&Cs as short as possible. Our Ts&Cs will apply to any contract between us for the purchase of any of our products. 

From time to time, we may need to change our Ts&Cs, so please check back here for the most up to date version when you visit our website.

Tokyo Time 2021 Prize Draw - Trip Of A Lifetime

To celebrate our 2nd Birthday, Tokyo Time are giving away the trip of a lifetime to one lucky winner and a friend on an all expenses paid trip to Tokyo. We'll be giving away return flights, accommodation at a luxury hotel, 5 day bullet train passes and if that's not all, £500 in cash to treat yourself and a friend whilst soaking up the sights of Tokyo. 

Trip Of A Lifetime Prize Draw entries are open from Monday the 12th July 2020, with the last date of entry set for Friday the 31st December 2020.

No purchases of Tokyo Time products are necessary to enter the prize draw.

Entrants must be over the age of 16, and have all appropriate documentation in order to allow them to travel outside of the UK. 

Winner will be selected at random from all entries on Friday the 5th February 2021, with the winner contacted via eMail no later than Monday the 8th February 2021.

All entrants will be automatically added to the Tokyo Time marketing database, and therefore grant access to Tokyo Time to contact them from time to time with special offers, promotions and other marketing collateral. Should you not wish to be entered into our marketing database, then please add "No Marketing" at the start of your message, which will exclude you from receiving marketing material from us.

Please note that Tokyo Time will never use your details other than to send you specific promotional material from Tokyo Time, and will never send or sell any personal customer data to third parties.

The winner must be able to travel prior to the 1st July 2021, or after the 1st September 2021. Tokyo Time will liaise with the winner to arrange appropriate means of travel based on date requirements.

Included within the prize draw are;

- Return flights from any London airport for two passengers

- Twin room accommodation for 7 days at a luxury Tokyo hotel for two guests

- 5 day bullet train passes for two passengers

- £500 cash

The winner will be asked to support Tokyo Time marketing activity by supplying a number of social media posts containing agreed Tokyo Time #'s during the trip.

Our products are for personal use and are not intended for commercial use or resale. We'd also ask that you are at least 18 years of age to purchase from Tokyo Time.

Whilst shopping at Tokyo Time you'll have the opportunity to place products into your Basket, following this then the opportunity to check out your order.

Once you have completed the online checkout process and placed your, you will be shown an order confirmation. Shortly after, you will receive a confirmation email from us to confirm that we have received your order. If there are any problems with your order, we'll contact you either by telephone or email.

Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address.

We do our very best to get things right but very rarely we may make a mistake by publishing inaccurate information about our products. If we do, we shall do our best to notify you of the issue and be sure to address any issues that may arise from our mistake. We may, unfortunately, have to cancel your order at any time up to the point we deliver the products, even if you have received an order confirmation email from us. If we cancel your order, we'll make sure that you receive a full refund or shall contact you to discuss how we can resolve the issue. Regarding delivery issues, sometimes things can happen which are outside of our control such as adverse weather or an incident involving one of our delivery vehicles. If we are unable to deliver or are delayed from delivering your order, we shall do our best to contact you ASAP to advise of the situation.

To make payment as quick and easy as possible, we accept many methods of debit and credit payment. Further details can be found in our Payment Methods page.

As we’re based in the UK, all our prices are shown in pounds sterling and include VAT. 

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.
  • Slice it.

Further information and Klarnas user terms can be found here. For general information on Klarna you can find it here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement

  • Pay in 30 days: The payment period is 30 days from shipment of the goods. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom
  • Slice it: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information is available here: United Kingdom

The payment methods Pay in 30 days and Slice It are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com

To find out more about our delivery service and options, please see our Delivery Information page. 

For returning products to us or requesting a refund or exchange, please visit the Returns & Refunds page.

From time to time Tokyo Time may use voucher codes as part of our marketing material and promotional incentives. Voucher codes are specific codes that can give you discounts or money off when you buy products from us. They are also known as promotional discount codes, offer codes and discount codes. To receive the discount stated on the voucher code you must enter the correct code into the promotional code field before you checkout and confirm your order. You can find the Voucher Code field within the checkout.

Only one Voucher Code per transaction can be used by one customer. 

Voucher Codes that offer a discount when you spend a certain amount on products apply only to products bought in a single transaction.

We reserve the right to remove and alter the terms of our voucher codes at any time and without notice. 

Tokyo Time is committed to protecting your privacy at all times during your shopping and browsing experience. When you register as a customer with us, we do need to take some details from you and we may need to share it with our payment authorisation partner and our delivery partners, to make sure that your order is processed and delivered to you. For more details on how we use your information, please see our Privacy and Cookie Policy.

Now brace yourself, this is the really small print that we have to tell you about;

This site is operated by Tokyo Time Holdings Ltd (Company Number 10483658) registered in England and Wales and having our registered office at Oakdene, 48 Barnston Road, Heswall, Wirral, CH60 2SU.

To contact us, please see our Contact Us page.

Nothing in these Ts&Cs shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude. In particular, nothing in these Ts&Cs means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. 

All images are to the best of our knowledge a fair reflection of the goods in question, but we cannot guarantee the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible. All stock is subject to availability.

Any contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs in these Ts&Cs operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

These Ts&Cs are only available in the English language.

These Ts&Cs, and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the courts of England and Wales. We do not accept amendments to these terms and conditions under any condition.